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Client Success Matters is a podcast dedicated to helping agencies ensure the retention and growth of their clients and business. Pulling on over 20 years of experience, plus interviews with relevant subject matter experts, I will provide strategic insights into how you can transform your working relationship with your clients and turn them from satisfied clients, to loyal clients. LinkedIn - https://www.linkedin.com/in/jorogers-marketing-consultant/ Instagram - Customer.Success.Matters
Episodes
Monday Feb 05, 2024
Monday Feb 05, 2024
Today Natasha Gay, a Senior Account Director joins me to discuss how to build sustainable, long lasting relationship with your clients and the benefits that come from it.
Not only does having a good relationship with your client increase your chances of retaining them and growing them, it also enables you to be able to have hard conversations about project deliverables, or invoicing or asking them to create a case study or asking for a testimonial.
Sunday Jan 28, 2024
Friday Jan 05, 2024
Friday Jan 05, 2024
In today's episode I will be discussing:
- What is Client Servicing
- How it’s relevant to growing your business
- How that function looks particularly in an agency
- What to look for when hiring someone for that role