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Client Success Matters is a podcast dedicated to helping agencies ensure the retention and growth of their clients and business. Pulling on over 20 years of experience, plus interviews with relevant subject matter experts, I will provide strategic insights into how you can transform your working relationship with your clients and turn them from satisfied clients, to loyal clients. LinkedIn - https://www.linkedin.com/in/jorogers-marketing-consultant/ Instagram - Customer.Success.Matters
Episodes
Thursday Jul 04, 2024
Thursday Jul 04, 2024
I Don’t Want An Agency To Be Too Big To Care
Joanne Chidwick, Snr Marketing Director shares her insights into what contributes to a long lasting agency relationship.
We explore:
- How Joanne chooses an agency
- What she looks for in an agency
- Implications of expectations not being met
- How to create a collaborative environment with your agency
- Agency War story
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