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Client Success Matters is a podcast dedicated to helping agencies ensure the retention and growth of their clients and business. Pulling on over 20 years of experience, plus interviews with relevant subject matter experts, I will provide strategic insights into how you can transform your working relationship with your clients and turn them from satisfied clients, to loyal clients. LinkedIn - https://www.linkedin.com/in/jorogers-marketing-consultant/ Instagram - Customer.Success.Matters
Episodes
Wednesday Jun 12, 2024
Wednesday Jun 12, 2024
45% of agencies cite referrals as the most effective way of picking up new clients, BUT a huge 66% of agencies haven’t implement a systematic strategy to increase the number of referrals.
Today I speak with David Plunkett of Collaboration Junkie to discuss:
- How to make it not feel icky
- The importance of building a culture of referrals
- Where can referrals come from
- What to do if the answer is no!
- Top Tips on how to start!
This is one not to be missed if you are serious about growing your agency.
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