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Client Success Matters is a podcast dedicated to helping agencies ensure the retention and growth of their clients and business. Pulling on over 20 years of experience, plus interviews with relevant subject matter experts, I will provide strategic insights into how you can transform your working relationship with your clients and turn them from satisfied clients, to loyal clients. LinkedIn - https://www.linkedin.com/in/jorogers-marketing-consultant/ Instagram - Customer.Success.Matters
Episodes
Monday Apr 22, 2024
Monday Apr 22, 2024
I have the wonderful Remeny Armitage from Brilliant and Human on the show today.
Remeny has a passion for supporting businesses in understand what their clients and teams really think about them, with the goal of turning their clients into advocates.
We discuss:
- Why agencies shy away from asking their clients what they think about them?
- Benefit of using an outside organisation to conduct these calls
- What to do with these insights once they have been collated
- Biggest takeaways that you have learnt through interviewing clients
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