677
Downloads
15
Episodes
Client Success Matters is a podcast dedicated to helping agencies ensure the retention and growth of their clients and business. Pulling on over 20 years of experience, plus interviews with relevant subject matter experts, I will provide strategic insights into how you can transform your working relationship with your clients and turn them from satisfied clients, to loyal clients. LinkedIn - https://www.linkedin.com/in/jorogers-marketing-consultant/ Instagram - Customer.Success.Matters
Episodes
Monday Apr 22, 2024
Monday Apr 22, 2024
I have the wonderful Remeny Armitage from Brilliant and Human on the show today.
Remeny has a passion for supporting businesses in understand what their clients and teams really think about them, with the goal of turning their clients into advocates.
We discuss:
- Why agencies shy away from asking their clients what they think about them?
- Benefit of using an outside organisation to conduct these calls
- What to do with these insights once they have been collated
- Biggest takeaways that you have learnt through interviewing clients
Follow me for more Client Services insights.
Comments (0)
To leave or reply to comments, please download free Podbean or
No Comments
To leave or reply to comments,
please download free Podbean App.