1.3K
Downloads
21
Episodes
Client Success Matters is a podcast dedicated to helping agencies ensure the retention and growth of their clients and business. Pulling on over 20 years of experience, plus interviews with relevant subject matter experts, I will provide strategic insights into how you can transform your working relationship with your clients and turn them from satisfied clients, to loyal clients. LinkedIn - https://www.linkedin.com/in/jorogers-marketing-consultant/ Instagram - Customer.Success.Matters
Episodes
Wednesday May 21, 2025
Wednesday May 21, 2025
In this episode, we’re joined by Claire Quansah, founder of Quansah Consulting, agency operations expert, and all-around fixer—to talk about a topic that divides opinions in agency land: timesheets.
With 18 years of experience leading PR and communications teams, Claire knows first-hand how timesheet data, when used right, can drive better decisions, unlock capacity, and strengthen client relationships. We explore how to shift the mindset around time tracking, what good implementation looks like, and how client services teams in particular can benefit from it.
Whether you love them, hate them, or avoid them entirely, this conversation will challenge how you think about timesheets and show you how they can become one of your most valuable business tools.
Tune in if you’re in client services, agency leadership, or operations and ready to make every minute count.
No comments yet. Be the first to say something!