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Client Success Matters is a podcast dedicated to helping agencies ensure the retention and growth of their clients and business. Pulling on over 20 years of experience, plus interviews with relevant subject matter experts, I will provide strategic insights into how you can transform your working relationship with your clients and turn them from satisfied clients, to loyal clients. LinkedIn - https://www.linkedin.com/in/jorogers-marketing-consultant/ Instagram - Customer.Success.Matters
Episodes
Thursday Feb 29, 2024
Thursday Feb 29, 2024
Communication is key in any relationship, especially when you want to build trust with a client and when handling difficult situations.
Today I cover off 6 key skills that will help you with clients and in everyday interactions:
- Active Listening
- Paraphrasing
- Asking open-ended questions
- Mirroring
- Validating and
- Empathy
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